Frequently Asked Questions
We have compiled a list of the questions that we are most often asked. Here are our responses:
Do I need to be at the location when Sir Junk is removing my junk?
No! Often our customers are very busy with their work schedule or daily errands. In certain instances, when it has been established what will be removed, our team can take care of the job, send pictures to the customer and receive payment over the phone.
How does Sir Junk's service work?
We are a full-service junk removal company; you schedule an appointment either online or by phone and we will arrive at your house with a clean truck, two uniformed team members and provide you with a free estimate of the cost for removing your items. If it is agreeable to you, we will take it right then and there!
What if our job requires more than one truck load?
We often have multiple-truck load jobs. Typically, the job size will be determined prior to any work being done.
Are there extra fees on top of the quoted prices that you show on Sir Junk's price list?
No! There are never any additional fees or special service charges attached to our prices. Our team will go over the prices before any work is done; the customer must be satisfied with this pricing before we begin.
Do you give free estimates?
Yes! We can come to your location and look over what needs to be removed and give an estimate at that time. If the customer desires, we are usually prepared to do the job at that time as well.
What areas does Sir Junk service? Is Sir Junk restricted in going to a location not in that area?
We cover most of Bergen Country including Ramsey, Mahwah, Allendale, Wyckoff, Waldwick, Upper Saddle River, Saddle River, Paramus, Glen Rock and Ridgewood. However, we are not restricted by territory so if there is a job that requires us to travel outside this immediate area, we are open to doing so.
Does Sir Junk work with Condo-Associations?
Yes! Condo neighborhoods are often in need of additional space, whether it is within the units themselves or around the premises. Management groups look to us to de-clutter those public refuse-areas found in condo developments; we also can work out special rates for those residents in those areas.
What are Sir Junk's hours of operation?
Our schedule is open from Monday through Saturday; 9:00am to 5pm. We can also coordinate jobs at specially requested times.
Does Sir Junk work with Realtors?
Yes! Our services are very complementary to those who are involved with the real estate market. We have arrangements with many local realtor offices and deal with many individual agents as well.
What type of items will your team take?
We can take anything a two-man team can lift; furniture, appliances, TV’s, carpet, clothes, etc. We do NOT take any hazardous material or chemicals.
Are you fully-insured? Do you maintain the necessary state licenses?
Yes! We carry full limits of Vehicle, Liability and Workers’ Compensation insurance. We also have been approved by the state of New Jersey for the A-901 License and the Certificate of Public Necessity and Convenience.
What is meant by a “2-hour scheduling window”?
We provide customers with a 2-hour time slot in which we intend to arrive. We want to provide full-service to each one of our customers so occasionally jobs may take longer than expected and we want to account for those delays. Either way communication is very important to us, so our teams will also reach out about 30 minutes prior to arriving at the site.
Why are Sir Junk's PRICES “up to 20% less than other national franchise providers”?
Although our trucks are the same size and we provide the same service and carry the same insurances and licenses, we are NOT a franchise, so we pay no royalties to a parent company. We pass these savings directly to our customers through lower prices.